Refund Policy
At Grace AISSA, we want you to be satisfied with your purchase.
Returns
We accept return requests within 30 days after your order is delivered.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Damaged or Incorrect Items
Please contact us immediately if your item arrives damaged, defective, or incorrect. Include your order number and clear photos of the item.
Refunds
After we receive and inspect the returned item, we will notify you if the refund is approved. Approved refunds will be sent to the original payment method. Processing times may vary depending on your bank.
Non-Returnable Items
Used items, items damaged by the customer, and items returned without the original packaging may not qualify for a refund.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Contact Us
For return or refund questions, please contact Grace AISSA through our Contact Us page.